At SiriusXtra, we are committed to delivering high-quality technology solutions and ensuring customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested and processed.

By purchasing any of our products or services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Our Commitment

Every project at SiriusXtra is handled with professionalism, transparency, and attention to detail. We work closely with our clients throughout the project lifecycle to ensure that all agreed requirements are met.

If you are dissatisfied with any aspect of our services, we encourage you to contact our support team so we can resolve the issue before requesting a refund.

2. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis and are subject to the following conditions.

Full Refund

A full refund may be approved if:

  • The project has not yet been started.
  • Payment was made by mistake or duplicated.
  • SiriusXtra is unable to begin the project due to internal reasons.

Partial Refund

A partial refund may be considered if:

  • The project has already started but has not been substantially completed.
  • Both parties mutually agree to terminate the project.
  • SiriusXtra is unable to complete the project according to the agreed scope.

The refund amount will be determined based on the work completed and resources already utilized.

No Refund

Refunds will not be provided under the following circumstances:

  • The project has been completed and delivered.
  • The client has approved designs, development milestones, or final deliverables.
  • Delays are caused by the client, including failure to provide content, approvals, or required information.
  • Change of mind after project commencement.
  • Requests for additional features outside the original project scope.
  • Third-party expenses such as domain registration, hosting, software licenses, API subscriptions, cloud services, advertising budgets, or other external service fees.

3. Website Design & Development

For website design and development projects:

  • Full refund if the project has not been initiated.
  • Partial refund may be considered before major development work has been completed.
  • No refund after final delivery, deployment, or website launch.

4. Software & Mobile App Development

Due to the customized nature of software and application development:

  • Refunds are only considered before active development begins.
  • Once development milestones have been completed, refunds will be calculated based on completed work.
  • No refund will be issued after source code, application files, or deployment have been delivered.

5. Digital Marketing & SEO Services

Digital marketing services involve strategy, research, and execution.

Therefore:

  • Fees already charged for completed work are non-refundable.
  • Monthly retainers already utilized cannot be refunded.
  • Advertising spend paid to platforms such as Google Ads, Meta Ads, LinkedIn Ads, or other third-party platforms is non-refundable.

6. Third-Party Services

Payments made for third-party products or services are non-refundable, including but not limited to:

  • Domain Registration
  • Web Hosting
  • SSL Certificates
  • Premium Themes
  • Plugins
  • Software Licenses
  • Cloud Services
  • API Fees
  • Advertising Platforms

Refunds for these services are subject solely to the respective provider’s policies.

7. Refund Process

To request a refund, please email our support team with:

  • Your full name
  • Project or Order ID
  • Payment details
  • Reason for the refund request
  • Supporting documentation (if applicable)

Each request will be reviewed carefully, and we will respond within 5–10 business days.

If approved, refunds will be processed using the original payment method.

Processing times may vary depending on your payment provider or financial institution.

8. Project Cancellation

Clients may request project cancellation at any time.

If work has already commenced, SiriusXtra reserves the right to deduct charges for work completed before calculating any eligible refund.

9. Policy Updates

SiriusXtra reserves the right to modify this Refund Policy at any time. Any updates will become effective immediately upon publication on this page.

10. Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us.

SiriusXtra

📧 Email: info@siriusxtra.com

🌐 Website: https://www.siriusxtra.com